Black Large LouLou

Our Authenticity Guarantee - Official Partner of Entrupy Technology

Each and every item that arrives in to our showroom is thoroughly vetted to ensure appropriate condition and also authenticity. We are proud to stand behind every item that we sell. Over the years that Opulent Habits has been in business, we have built up a reputation of selling only authentic merchandise. 

How do I purchase an Item on Layaway? 

Return & Exchange Policy

Please note that we do not offer returns or exchanges on any purchases. Since our items are consignment pieces, once sold, the consignor has been compensated, making all sales final. We kindly ask that you take this policy into consideration while shopping with us. For any specific inquiries regarding an item, please don't hesitate to reach out via email.

Additionally, please be aware that all items listed for sale are in pre-owned condition unless otherwise noted as 'brand new'. We encourage you to carefully review all photos, including zooming in, before making a purchase. If any flaws are visible in the photos but not explicitly mentioned in the description, they are not considered misrepresentations.

All items are pre-owned and may carry a scent from their previous environment, such as perfume, storage, or cleaning products. While we do our best to note any strong or unusual odors, scent is highly subjective and can vary in perception from person to person. Because of this, odors are not considered a valid reason for return or exchange. We kindly ask that individuals who are particularly sensitive to smells take this into account before making a purchase.

Warranties

We do not offer warranties on any items. Once a sale is completed, any wear or tear that occurs thereafter is the buyer's responsibility. Please note that we are not affiliated with the brands we sell, and as such, we cannot be held accountable for the quality or durability of materials used in production. Our responsibility is limited to the condition and authenticity of the item at the time of sale.

Authenticity Guarantee

All items listed are guaranteed to be authentic. However, in the rare event that you believe you've received an inauthentic or inaccurately described item, we will accept returns in these specific circumstances. Please contact us at opulenthabits@gmail.com within 3 days of delivery confirmation. For discrepancies regarding item condition or description, we require detailed photos to be sent immediately.

Inauthenticity Claims

If you suspect an item is inauthentic, you must provide proof of inauthenticity from a reputable authenticator that contradicts our authenticity claim. Please note that we only accept authenticity verification from recognized, credible sources—sales associates, friends, or online blogs/websites do not constitute valid proof. We encourage you to seek a second opinion prior to reaching out to us, as we will require the proper documentation before proceeding with any claims. All items are guaranteed authentic, and we highly recommend that buyers who feel uncertain about purchasing pre-owned goods seek 3rd party professional authentication for additional peace of mind and satisfaction.